Mohawk Group launches Engage app that transforms the flooring industry with innovative technology
Mohawk introduces the Mohawk Engage app, an innovative tool that transforms the flooring industry’s sample ordering and user experience.
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In an era where digital transformation is critical, Mohawk Industries is setting a new standard with the launch of the Mohawk Engage app. This innovative mobile app, compatible with iOS and Android platforms, is designed to meet the needs of Mohawk employees, retailers and end users. Under the visionary leadership of Pad Narayanan, the app is an innovative solution that simplifies the flooring selection process by offering a suite of advanced functionalities that improve user engagement and operational efficiency.
A seamless and efficient user experience
The Mohawk Engage app is a comprehensive tool that meets the diverse needs of its users. It simplifies the sample ordering process for retailers, sellers and Xchange users, making it instant, convenient and unique. With just a few taps, users can log in to view products, place sample orders, monitor order status, and check product inventory. This streamlined experience eliminates the need for complicated paperwork and long processing times, allowing users to focus on providing exceptional service to their customers.
Advanced features for greater productivity
The application has a wide range of functionalities designed to streamline workflow and increase productivity. Users can track order status, view curated product selections, receive real-time inventory updates, and manage their accounts with ease. Internal users benefit from exclusive features such as Score Card and Margin Calculator that provide valuable insights to drive business success. Intuitive navigation, with a user-friendly interface, ensures a smooth and efficient user experience, making it easy to access order history, review terms and conditions and secure logout.
Transforming the flooring selection process
The Mohawk Engage app is more than just a mobile storefront; represents a revolutionary approach to the flooring selection process. By integrating advanced digital features, the application not only improves user convenience but also significantly increases operational efficiency. This commitment to innovation and customer satisfaction positions Mohawk Industries at the forefront of the industry, continually striving to exceed expectations and provide innovative solutions.
The visionary behind the innovation: Pad Narayanan
Leading this transformative project is Pad Narayanan, an experienced leader with over 20 years of experience driving digital transformation and IT excellence. As Vice President Digital (Center of Excellence) and Commercial (Digital) at Mohawk Industries, Narayanan has consistently demonstrated his ability to lead and execute strategic initiatives that generate significant business value.
Narayanan’s career is marked by a series of notable achievements. Since joining Mohawk in August 2020, he has played a crucial role in achieving significant growth in B2B eCommerce sales while reducing CSR Contact Center expenses. He also drove the implementation of microservices-based APIs for product, pricing, and content distribution, contributing to increased consumer revenue. His leadership in creating an advanced mobile CRM application further drove sales growth.
Prior to his tenure at Mohawk, Narayanan held senior roles at Keenan & Associates and Future Focus Infotech Private Limited, where he consistently delivered exceptional results. His educational background includes an MBA from the Kellogg School of Management at Northwestern University, a master’s degree in Information Technology and Management from the Illinois Institute of Technology, and a bachelor’s degree in Mechanical Engineering from West Coast University.
Narayanan’s dedication to excellence and innovation is evident in his work and professional affiliations. As an active member of several organizations, including the Georgia Hemophilia Council, World 50x, and the AIM Leaders Council, he continues to promote industry leadership and community involvement.
Contact information:
Name: Pad Narayanan
Email: Send email
Organization: Mohawk Industries Inc.
Website: https://www.mohawkgroup.com/
Release ID: 89131657
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